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Frequently Asked Question

Frequently Asked Question - RugPal.com

There are always a few questions and we want you to feel completely at ease with our process. If you don't find the answers to your questions here, you can always contact us at info@rugpal.com, call us at 1 (855) 478-4725 or simply click on the chat button to speak with one of our customer representatives.

What is the best way to use this site?

We think the best way to use this site is to narrow down your search categorically. You can select to view rugs by various styles, shapes, colors, materials, types, brands and even a range of prices. The more categories you choose, the more narrow your search results.

What are the shipping costs for the rug I ordered?

If we are shipping a rug within the United States, the shipping is free. Find out more here.

How long does it take to process an order and receive my rug?

It typically takes 3 to 5 business days to process your order and get it shipped. After an order is processed and shipped, it typically takes 5 to 10 business days to arrive at its destination.

What if I can't find the perfect match?

Keep trying. We get new inventory regularly. If there is something very specific for which you are searching, but are having trouble finding something, contact us. We can help.

What is the money-back guarantee?

If you are not satisfied with your purchase, you can receive a full refund if you send back your rug within 30 days. Find out more here.

Will I have to pay sales tax?

All orders for delivery within the United States are not subject to sales tax . Find out more here.

What if I need to cancel my order?

You can cancel your order, prior to processing by contacting RugPal directly. If your order has already been processed or shipped, you will not be able to cancel. Remember that if you are not completely satisfied with your rug, you can return it within 30-days for a full refund.

What if I need to return a rug that is defective?

We are careful to examine all products prior to shipping, however, sometimes, accidents happen. Should your product arrive defective, contact us immediately. We will help you arrange for an exchange.

How closely do the product colors match the website?

We try to be as detailed as possible, using photos which reveal colors, patterns and textures. However, it is difficult for colors to remain consistent from monitor to monitor. This is one of the reasons we offer they 30-day money back guarantee. If your rug appears nothing like the photo presented on RugPal, you can send it back for a full refund.

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